Stanton Orelove |
4724 Beacon Street Orlando, FL 32808-2614 stan.orelove@orelove.com 407.521.9450 |
Overview
Strategic technology evangelist and futurist. Self-directed high tech customer relationship management executive with over twenty-five years success in planning, operations, and support staff roles. Designer, developer, and manager of effective systems and organizations delivering superior support services. Recognized industry expert. Frequent speaker and panelist at industry events.
Experience
Senior Director, Technology Innovation
1999-present Convergys Corporation, Heathrow, FL
 | Set direction and strategy for emerging electronic business unit of $1.7 billion customer relationship management and billing solutions company. |
| Selected partners and identified investment and acquisition candidates to enhance corporate technology portfolio. |
| Directed develpopment of conceptual prototypes and pilot applications showcasing new technology. |
Director and Solutions Architect
1996-1999 Convergys Corporation, Heathrow, FL
| Designed outsourced support solutions for major hardware, software, services, and retail clients. |
| Instrumental in closing major accounts resulting in 300% increase in revenues. |
| Evaluated technology and market trends. Identified strategic opportunities for development of products and services. |
| Contributed to development of DMTF/CSC Service Incident Exchange Standard and Solutions Exchange Standard. |
Director, Support Engineering
1993-1996 Software Support, Inc., Heathrow, FL
| Grew technical support call center operations 150%. |
| Assessed prospective client needs and developed support solutions. |
| Evaluated technology for new support offerings or use within operations. |
| Developed and implemented Quality Assurance system and process. |
Director, Materials Management
1990-1992 C3, Inc. Computer Support, Herndon, VA
| Selected and implemented service management information systems for $13 million service operations. |
| Developed service delivery for company's first non-government support contracts. |
| Reduced service parts backlog 84% through process re-engineering. |
Director, Support Operations
1985-1989 Adage, Inc./CGX Corp., Billerica, MA
| Managed support operations for high-end graphics workstation manufacturer with $17 million in world-wide support revenue. |
| Integrated and streamlined operations following merger of Adage, Lexidata, and CGX. |
| Negotiation team member for sale of support division to NCS. |
Advanced Technical Support Representative
1974-1984 3M, Billerica, MA
| Responsible for product introduction of new systems products worldwide. |
| Traveled extensively to subsidiary and client sites to conduct technical product seminars, quality reviews, and major site installations. |
Professional
| DCI CRM Advisory Board |
| Support Management Working Committee, DMTF. |
| Microsoft Certified Professional |
| Novell NetWare Certified |
Last Updated: May 14, 2000