Stanton Orelove |
102 Wisteria Drive Longwood, FL 32779 stanorelove@gmail.com 321.206.1191 |
Overview
Technology Services and Marketing Executive with broad experience in high tech companies from start-ups through Fortune 500 firms. Leader of effective organizations that deliver results through impactful marketing messages and superior services. Experienced in professional services, contract negotiation, project management, process re-engineering, new product introduction, and marketing communications.
Experience
Senior Director, Professional Services
2005-2008 ADX–Advanced Data Exchange, Fremont, CA
 | Directed and defined professional services development and delivery enhancing and extending ADX services for hundreds of its clients. |
| Management team key contributor in product management, strategy, project management, marketing and sales support roles. |
| Directed project management and critical vendor relationship for company’s strategic new service offering, CommerceMail. |
| Provided customer advocacy and product direction for development of core services delivery platforms, CommerceView and CommerceNet. |
| Grew professional services revenues in excess of 100% annually three years running. |
| Drafted and negotiated all agreements involving professional services. |
| Provided key requirements for implementation of scorecarding and vendor segmentation features within CommerceView platform. |
| Creative director for multimedia and co-architect of company web experience makeover. |
Senior Director, Marketing Technology
2001-2005 Convergys Corporation, Heathrow, FL
| Set direction and strategy globally for demonstration support solutions and digital media within corporate marketing. |
| Led a team comprised of digital media creative specialists, demonstration systems analysts/developers, and systems support technicians providing creative services, technical/systems support, and demonstration capabilities worldwide. |
| Reduced costs, increased reliability and accelerated development for complex product demonstration and prototyping by transitioning from premise-based to efficient remote access servers and centralized support. Supported 200 customized demos per year. |
| Principal creative director and project manager for dozens of product and testimonial videos, presentations, and interactive marketing tools for sales, meetings and events. |
| Project Manager in developing Executive Briefing Center design and implementation plan for $4.6 million corporate headquarters sales center facility. |
Senior Director, Technology Innovation
1999-2001 Convergys Corporation, Heathrow, FL
| Set direction and strategy for emerging electronic business unit of $1.7 billion customer relationship management and billing solutions company. |
| Selected partners, negotiated engagements and identified investment opportunities to enhance corporate technology portfolio. Companies partnered with included Kana, Cisco, SpeechWorks, others. |
| Directed development of prototypes and pilot applications showcasing new technology |
Director and Solutions Architect
1996-1999 Convergys Corporation, Heathrow, FL
| Designed outsourced support solutions for major hardware, software, services, and retail clients. |
| Instrumental in closing major accounts resulting in 300% increase in revenues. |
| Evaluated technology and market trends. Identified strategic opportunities for development of products and services. |
| Contributed to development of DMTF/CSC Service Incident Exchange Standard and Solutions Exchange Standard. |
Director, Support Engineering
1993-1996 Software Support, Inc., Heathrow, FL
| Grew technical support call center operations 150%. |
| Assessed prospective client needs and developed support solutions. |
| Evaluated technology for new support offerings or use within operations. |
| Developed and implemented Quality Assurance system and process. |
Director, Materials Management
1990-1992 C3, Inc. Computer Support, Herndon, VA
| Managed worldwide supply chain including parts, logistics, vendors and repair depot for $13 million computer field service operations. |
| Selected and implemented service management information systems. |
| Developed service delivery for company's first non-government support contracts. |
| Reduced service parts backlog 84% through process re-engineering. |
Director, Support Operations
1985-1989 Adage, Inc./CGX Corp., Billerica, MA
| Managed support operations including contracts, technical support, logicstics and refurbishment, for high-end graphics workstation manufacturer with $17 million in world-wide support revenue. |
| Integrated and streamlined operations following merger of Adage, Lexidata, and CGX. |
| Negotiation team member for sale of support division to NCS. |
Advanced Technical Support Representative
1974-1984 3M, Billerica, MA
| Responsible for product introduction of new systems products worldwide. |
| Traveled extensively to subsidiary and client sites to conduct technical product seminars, quality reviews, and major site installations. |
Professional
| Convey Systems, Board of Directors, 2000-2002, Advisory Board, 1999-2000 |
| DCI, CRM Advisory Board, 1999-2001 |
| Support Management Working Committee, Desktop Management Task Force, 1996-1997 |
| Microsoft Certified Professional |
| Novell NetWare Certified |
Education
| Regis University – project management and business |
| Framingham State College – business, finance and economics |
| Control Data Institute, Honor Graduate |
| Southern Illinois University, President’s Scholar – 2 years |
Last Updated: July 24, 2009